Multiproperty dashboard in Mews Business Intelligence FAQ

Mews Multi-Property

The Multiproperty KPI dashboard in Mews Operations shows live performance metrics across multiple hotels in your portfolio. You use this dashboard to track occupancy, revenue, guest activity, and other core indicators from one place. Hotel group managers, revenue leaders, and regional operations teams check this dashboard regularly to make business decisions, investigate outliers, and report on group-wide trends. You use this feature directly in Mews Operations when you want to understand portfolio performance quickly without exporting or compiling reports manually.

 

In this article you can learn answers to the following questions:

 

Which KPIs does the dashboard include?

The dashboard includes a standardized set of metrics designed for performance tracking across properties. These include:

  • Total operating revenue
  • Room revenue
  • Average occupancy
  • Revenue per available room (RevPAR)
  • Average daily rate (ADR)
  • Total number of guests
  • Average daily guest spend
  • Occupancy and revenue comparisons per property

 

Note: You can find full details on how Mews calculates each metric in the Multi-Property Dashboard in Mews Operations – metrics calculations FAQ help article.

 

How does Mews calculate KPI metrics?

Mews uses standard definitions to calculate performance metrics. These formulas match global hospitality benchmarks and align with all reporting in Mews Business Intelligence.

  • Total operating revenue: Adds revenue from all categories including rooms, food and beverage, events, wellness, and other services
  • Room revenue: Adds revenue from room nights, early check in, late check out, no-show fees, and day-use charges
  • Occupancy: Divides the number of occupied rooms by total rooms and multiplies by 100
  • Revenue per available room (RevPAR): Divides room revenue by the total number of rooms
  • Average daily rate (ADR): Divides room revenue by the number of occupied rooms
  • Total number of guests: Counts all guests with active check-ins during the selected period
  • Average daily guest spend: Divides total operating revenue by the number of guests

 

Note: You can adjust accounting classifications in your setup to match your property’s revenue structure. The dashboard reflects those changes automatically.

 

For example: If you classify spa income under “Other operated departments,” the dashboard includes it under total operating revenue.

 

Is tax included in the KPI metric calculations?

No, Mews uses net values, so Mews excludes VAT.

 

How often does the dashboard update?

The dashboard shows near real-time data. Most metrics update at least once every two hours based on your properties’ sync with Mews Business Intelligence. You can always see the last updated time at the bottom of the page.

 

Can I customize the metrics shown in the dashboard?

No. The dashboard uses a standardized set of KPIs to make comparisons consistent across properties. This helps ensure reliable benchmarking across your portfolio. However, you can filter the data by:

  • Time period
  • Property or group
  • City
  • Accounting categories
  • Space type or category
  • Nationality
  • Booking source

 

Can I export the data?

Yes. You can export most dashboard views to share with other stakeholders or use for deeper analysis. To export:

  1. Hover over a KPI tile.
  2. Click the three-dot icon in the corner.
  3. Select Export.

 

Note: Exports include the filters you currently apply.

 

Can I set alerts for key metrics?

Yes. You can set alerts to notify you when a KPI crosses a threshold.

  1. Click the three-dot icon on any KPI tile.
  2. Select Alert.
  3. Define the conditions and click Create.

For example, you set an alert when occupancy drops below 50% in one region.

 

Why does a property show 0% occupancy or no data?

If a property shows missing or zero data, check the following:

  • Your filters exclude the property
  • The property has no bookings in the selected period

 

Why does one property’s KPIs seem unusually high or low?

Some reasons a property may look like an outlier:

  • It includes many complimentary or house-use rooms
  • It has out-of-order rooms not excluded from occupancy
  • It uses different accounting categories than others
  • It recently opened, closed, or paused operations

Use filters to compare similar properties or exclude these variables where possible.

 

Can I compare brands or regions?

Yes. Use the Property groups filter to compare by brand, region, or cluster. You can also:

  • Use City to compare by location
  • Use Accounting categories to compare revenue streams across groups

This helps you spot top performers and areas that need attention.

 

What does STLY mean on the dashboard?

STLY stands for Same Time Last Year. It compares a current KPI with the same period in the previous year.

 

For example: If you select “Last week,” the dashboard also shows the metric for “the same week last year.”

 

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