The Payout detail screen

The Payout detail screen in Mews Operations helps properties to track and reconcile payments which Mews collects from various channels. Users with access to the Payout report can use this screen to view the transactions included in a specific payout.

This screen provides information on the net, gross, and commission amounts of each transaction included in the payout, as well as identifying the associated bill and reservation for each transaction.

In this article you can learn:

• How to access the Payout detail screen
• Navigating the Payout detail screen
  • Payout detail table
  • Exporting a Payout detail report
• The Transaction details side-panel
  
  

How to access the Payout detail screen

Access the Payout detail screen by clicking an identifier on the Payouts table.

Navigating the Payout detail screen

There are three main components:

• Payout detail overview
• Payout detail table
• Transaction details

Payout detail overview

This section includes a summary of the specified Paid and In progress payouts.

The overview contains the following sections:

• Net paid out: The total net from all transactions.
• Status: The payout status Paid or In progress.
• Payout ID: The unique alphanumeric code assigned to the payout.
• Bank account: Including obfuscated card number used to complete transaction.
• Gross: The gross amount of the payout before deductions.
• Commissions: The total transaction fees of the payout.
• Created: The date and time Mews created the payout.
• Estimated arrival: The date Mews estimates to transfer the money to the property's account. 

Payout detail table

This section contains the following columns:

• Type: The payout classification.
  • Charge: Payment made by a customer to your Mews Payments account.
  • Refund: When you reimburse a customer charge and return the funds to their account.  Note: Only properties can initiate refunds.
  • Chargeback: Bank or card issuer returns funds to a customer when they dispute a transaction. This typically occurs when a customer believes a transaction was unauthorized, fraudulent, or incorrect.
  • Chargeback reversal: When you successfully dispute a chargeback, and the funds return to your account. 
  • Commission adjustment: The difference between the estimated and the real commission, i.e., the adjusted fee.
  • Platform fee: Mews withdraws from your Payments account for your monthly PMS payment.
  • Balance top up: Money that the property admin transfers to your Mews Payments account.
  • Payout: A Mews employee initiated a manual payout for you. Mews does this to resolve blocked payouts in specific cases. Note: This type of payout only applies to Stripe integrations.
• Net: Transaction gross amount minus Mews’ commission.
• Commission: Mews fee, including costs.
• Gross: The transaction gross amount before deductions.
• Identifier: The unique alphanumeric code assigned to each transaction.
• Created: The date and time Mews creates the transaction.

Exporting a Payout detail report

To export your Payout detail report to Excel, click   on the top-right portion of the Payout detail report. 

 

 

Visit the Exports screen to view your export.

 

Transaction details side-panel

To view transaction details, click the transaction identifier.

The transaction details side-panel contains the following:

This side-panel contains the following fields:

Net amount: Transaction gross amount minus Mews’ commission.

Transaction details

• Status: The transaction status.
  Note: The transaction status defaults to Settled. In rare cases it is Unknown.

• Type: The type of transaction. Refer to the list of transaction classifications above.

• Created: The date and time Mews creates the transaction.

• Settled: The date and time Mews creates the payout for the transaction.

• Identifier: The unique alphanumeric code assigned to each transaction.

Payment method details

• Method: The payment method. It is one of the following:
  • Cards (For example, Visa or Mastercard)
  • iDEAL
  • Apple Pay
  • Google Pay
  • SEPA Direct Debit
• Owner: The name associated with the payment method when available.
• Status: Indicates Enabled if Mews can charge this payment method again for future payments or Disabled if Mews cannot.
• Type: The type of Card, virtual or physical. Note: Only applicable for Cards, Apple Pay and Google Pay.

Bill and reservation

• Bill: The bill reference is a clickable link that redirects to the billing screen. Note: A payment is only associated with one bill.
• Reservation: The reservation reference is a clickable link that redirects to the reservations screen. Note: If there are more than three reservations, you can access reservation details through the Bill page.

The Transaction history panel outlines all transactions related to the payout in chronological order.

Each entry contains the following:

• Type: Transaction type.
• Amount: The amount of funds either credited or debited.
• Description: Brief description of the transaction.
• Timestamp: Date and time of the transaction.

 

You can learn more about Payouts here.