You can use vouchers in Mews Operations to give special rates to certain customers, companies, and travel agencies. You can create vouchers via the Vouchers screen in Mews Operations to provide customized corporate rates for different companies or make deals with travel agencies, so that either their reservations team or customers can directly apply them in the Mews Booking Engine. 
 

You can use vouchers to increase revenue, improve customer loyalty, and enhance marketing opportunities. Mews’ vouchers give you more flexibility in managing promotions and discounts, where you can create various rates and update vouchers at any time. 

 

For a step-by-step guide on how to create a voucher, click here.  

 
In this article you can learn about: 

• Types of vouchers
  • Public  
  • Company  
  • Travel agency 
• Viewing vouchers 
  • Filtering and sorting the Vouchers screen 
  • Understanding the fields 

 

Types of vouchers 

You can create three types of vouchers in Mews Operations:  
 

• Public : These vouchers are available to your guests for them to apply in your booking engine when making a reservation. For example, a ‘Valentine’s Day voucher’ with a Valentine’s rate access code.  
• Company : You can assign these vouchers or special rates to a specific company. For example, 10% discount for all employees of Company X.  
  • You can use this voucher type in the New reservation screen in Mews.  
  • You can also apply this voucher to all bookings that come through your booking engine, from employees of a certain company with that voucher code, for the specified duration. 
• Travel agency : You can assign these vouchers or special rates to a specific travel agency. They can then make all bookings with this specific discount, for the specified duration.  

Note: You cannot link a voucher to both a company and a travel agency. 
 

The New reservation screen shows public vouchers only. 

• On assigning a Company or Travel agency to the reservation, if there is a voucher attached to it, Mews automatically displays the rates assigned to the company or travel agency voucher also. 
• You don't need to select the specific voucher anymore.

You can learn more here. 

 

Viewing vouchers 

To access vouchers,  

1. In Mews Operations, go to the main menu   > Settings > Services > Bookable services. 
2. Click on the bookable service you want to view the vouchers for. For example, Stay or Accommodation.  
3. Click Vouchers. 

 

Filtering and sorting the Vouchers screen  

As default, you can view all your vouchers on the Vouchers screen in Mews Operations. You can also filter and sort specific columns to group or find a specific voucher. If you have large quantities of vouchers, you can navigate between pages by clicking the page navigation section at the base of the screen:  

 

You can sort and filter columns that have or alongside the column header.

 

To filter your view: 

1. Click   and type in the search bar to find a specific voucher.

To sort your view: 

1. Click to reorder your view.

 

This filters or sorts your vouchers view. 

 

Understanding the fields 

You can view the following information in the vouchers section: 
 

• Name: Name of the voucher that you choose when creating it.  
• Assigned rates: The discounted rate code that you assign to the voucher. You can learn more about rates here. 
• Voucher codes: This field displays the specific code that the system generates and assigns to the voucher. You can learn more about voucher codes here.  
• Type: If the rate is Public, or the company or travel agency that you assign the voucher to. 
• Reservation from: The actual date from which the user can book a stay at your property using the voucher.  
• Reservation to: The actual date until which the user can book a stay using the voucher. 

Note: You can input these manually or click on the calendar icon to select the stay dates that users can book with the voucher.  

 

Example voucher: 
 

  

In this scenario: 

 

The customer can use this voucher with the above Reservation from - Reservation to dates:  

• To make a booking between 7th – 14th September 2023,  
• For actual stay dates between 22nd – 23rd September 2023.
• If they make a booking with this voucher outside of these dates, the booking engine does not apply the promotion. 

 

 

You can learn more about creating a voucher here, and about creating a rate here.