The Channel Performance dashboard shows you how your connected channels are performing. It answers the questions that matter most for revenue and distribution decisions: which channels are bringing you the most business, how much are they costing you in commission, and what average daily rate are you achieving on each. This article walks you through the dashboard from top to bottom, so you know what each section tells you and where to click for more detail.

 

The Channel Performance dashboard is a BI dashboard in Mews. Every standard BI feature, for example, customising views, drilling in to see how a metric is defined, creating custom dashboards from any metric on the page, works here in the same way. This article focuses on what is specific to channel performance. For general BI dashboard behaviour, see the existing Mews BI help articles.

 

The dashboard uses data from your existing channel management integrations in the Mews Marketplace. Data from Mews Channel Manager flows into the same dashboard because it uses the same data model. If you use Mews Channel Manager, your channels appear here alongside any channels you have connected through the Marketplace.

 

In this article, you can learn about:

• Understanding the Channel Performance dashboard in Mews Business Intelligence

  • Filtering the dashboard
  • Average cost per reservation
  • Channel commission
  • Room revenue over time
  • Reservations by channel
  • Average daily rate by channel
  • The channel performance widget
  • Using the Channel Performance dashboard

   

 

Understanding the Channel Performance dashboard in Mews Business Intelligence

To access the Channel performance dashboard in Mews BI:

1. In Mews Operations, go to the main menu  > Mews Business Intelligence > Channel Performance dashboard.

 

Filtering the dashboard

Filters along the top of the dashboard let you narrow the view without customising the dashboard itself. You can filter by:

• Time, for example, a specific date range, month, or quarter.

• Space category, for example, Standard Double or Junior Suite.

• Customer segment, for example, corporate, leisure, or wholesale.

Use the filters to drill into a specific period or segment of your business, especially when you are investigating a change in performance or comparing periods.

 

Average cost per reservation

The average cost per reservation shows what you are paying, on average, for each booking you receive. This includes channel commission and any other channel-related costs Mews can attribute per reservation.

Use this metric to compare the true cost of bookings across channels, not just the headline commission rate.

 

Channel commission

Channel commission shows how much you are paying each channel for the inventory it sells. Customer feedback and solution architect input during development flagged commission as one of the most important metrics for hoteliers evaluating channel performance.

Use this metric to answer questions like "which channels are cheapest for me to sell through?" and "is the volume I get from this channel worth the commission I pay?"

 

Room revenue over time

Room revenue over time is a graph showing the total room revenue you have generated across your channels over a given period. It shows the shape of your revenue, for example, peaks, dips, trends, rather than the raw total.

Use this graph to spot seasonality, identify trend changes, and see whether channel-related decisions, for example, a rate change, a new channel added, or a channel disabled, are showing up in your top line.

 

Reservations by channel

Reservations by channel shows which channels are doing the most business for you, counted in reservations. Hover over each channel to see the details for that channel.

Use this to see your volume mix, for example, whether Booking.com and Expedia are dominating, or whether smaller channels are quietly delivering meaningful volume.

 

Average daily rate by channel

Average daily rate by channel shows the ADR you are achieving on each channel. Hover over each channel to see the details.

Use this alongside Channel commission and Reservations by channel to build a picture of net contribution per channel; for example, high volume at low ADR with high commission tells a different story from moderate volume at high ADR with low commission.

 

The channel performance widget

At the bottom of the dashboard, the channel performance widget summarises everything above in a per-channel table. For each channel you see:

• Connected status: Whether the channel is currently connected.

• Reservations by day of stay: The volume of business broken down by the day the guest was in-house.

• Room revenue: Total revenue from the channel.

• Average daily rate: The channel's ADR.

• Room nights by day of stay: The nights of business, broken down by day.

• Commission paid: What you have paid the channel in commission.

This is your per-channel return-on-investment view. Read across a row to see how a channel is performing end-to-end, and compare rows to rank your channels.

Using the Channel Performance dashboard

To get the most out of the Channel Performance dashboard:

• Open the dashboard and set the filters to the period and segment you care about most.

• Read the top-line metrics, for example, Average cost per reservation and Channel commission, to understand your channel costs.

• Use Room revenue over time and Reservations by channel to see your volume shape and mix.

• Use Average daily rate by channel alongside Channel commission to compare net contribution across channels.

• Use the channel performance widget at the bottom for the full per-channel comparison.

• Click into any metric to see its definition in Mews BI, or to build a custom dashboard for the metrics that matter most to your role. See the Mews BI help articles for how to customise dashboards.

By reviewing the Channel Performance dashboard, you understand not just which channels are bringing bookings, but which ones are actually profitable, and can rebalance your distribution strategy accordingly.