How to add reservations to a group in Mews Operations

Front Office OperationsReservation ManagementMews Operations

You can group reservations together for easier management. This is useful for properties managing reservations with a large number of guests, such as weddings or conferences. The maximum number of reservations per group is 750. If there are more than 750 reservations in one group, you need to make two separate groups. 

 

If you want to add a reservation to a group in Mews Operations, you can either: 

  • Create a new reservation within the group 
  • Add an existing reservation to the group by merging groups

 

Note:  

  • You cannot merge groups containing reservations created via a channel manager.  
  • Merging groups is permanent. You cannot split a group or move a reservation to another group. In this case, you need to cancel the reservation and create a new reservation in the desired group.


In this article, you can learn about:  

How to create a new reservation within a group

  1. In Mews Operations, in the search bar, type in: 
    • the group name you want to add a reservation to, or
    • a guest name or space number of any reservation within that group.
  2. Click on a reservation within the group.
  3. Click the + button.


  1. Update the reservation’s details if necessary. 

Note:  

  • Mews pre-fills the New reservation screen with the group’s reservation details. You can update any details and manually select which products to add to the new reservation. 
  • The system prefills the Customer field with the reservation owner’s name but does not add them as guests to the reservation. To add a guest to the reservation as a companion, update the Customer field. 


  1. Click Next.
  2. Check the final details in the Summary section.
  3. Click Book now.  

 

You can view the newly created reservation in the group. 

How to add a reservation to a group 

Mews assigns a group name to every reservation, even to individual and ungrouped reservations. To add a reservation to a group, you need to merge groups.  

Step 1: Locate the reservation you want to add 

  1. In Mews Operations, in the search bar type in the guest’s name or space number.
  2. Open the appropriate reservation and then click on the Status tab. 
  3. Copy the group name from the reservation details.

 

Then, you need to merge this reservation’s group with the larger group you want to add the reservation to. 

Step 2: Merge groups 

  1. Open the existing group reservation where you want to add the reservation.  
  2. Click on the Group tab. 
  3. Under Merge group, enter the group name from Step 1.

  1. Click Merge. 

The reservation you added is now part of the group you merged with. 


You can learn more about managing group reservations here.

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