When a guest with a confirmed reservation does not check in before midnight on their arrival day, Mews marks the reservation as a no-show. Mews does not mark reservations that are still Inquired or Optional as no-shows.Mews cancels these reservations with the reason Confirmation missed when their arrival date leaves your editable history window.You can manage a no-show in Mews Operations to change its status, manually cancel it, or even set up automatic cancellation. You can find all no-shows in the Reservation report.
 

To change the no-show status of a reservation just check in the reservation.

Note: You cannot check in canceled reservations. For a canceled reservation, you need to first restore the cancellation. You can only restore reservations within your Operational editable history window.

 

Setting up automatic cancellation of no-shows

Mews automatically cancels reservations marked as no-shows after a certain amount of time, based on your stay settings: 

• If you select Enable automatic no-show cancellation in the Visit options of your stay settings, Mews automatically cancels the reservation at 6 a.m. the day after the reservation’s arrival date.

Note: When you select the Enable automatic no-show cancellation option, Mews automatically posts the cancellation fee but does not charge the guest. To charge the guest, create a payment and close it on a bill against the cancellation fee. Otherwise, cancel the cancellation fee from the Items tab of the reservation. This produces a rebate product that you can close on a bill with the cancellation fee. The VAT of the automatic cancellation fee/no-show is subject to the legal requirements of the region of your property’s location. 

• If you deselect Enable automatic no-show cancellation in the Visit options of your stay settings, Mews cancels the reservation within the last 30 minutes before your operational history window ends. For example, if your check-in time is 2 p.m. and your editable history window is one day, the system cancels the no-show between 1:30 and 2 p.m. on the day after the reservation’s arrival date.

Note: The check in time that Mews considers for the editable history window is always the time that shows in each booking and not the check-in time in your property's General settings.

 

When a reservation is still active as its arrival date is about to leave the editable history window of your property, Mews cancels it automatically. The cancellation reason depends on the status of the reservation at that moment:

• Confirmed reservations: Mews cancels them with the reason No show.

• Inquired and Optional reservations: Mews cancels them with the reason Confirmation missed. Mews uses the same reason when an option expires.

This way, your no-show figures include only guests with a confirmed reservation who did not arrive.

Note: Only the cancellation reason changes. The time of the cancellation, the note on the reservation, cancellation fees, emails and accounting stay the same. Mews does not post a cancellation fee for Inquired or Optional reservations. Reservations that Mews canceled before this update keep their original reason, so earlier expired inquiries still show as No show.

To compare real no-shows with reservations that expired before confirmation:

1. Go to the main menu > Reservations > Reservation report.

2. In the filter, select the Start and End dates you want to review.

3. In Reservation type, select Arrival.

4. In Status, select Canceled.

5. Click Group by and select Cancellation reason.

6. Click Apply filters.

The report shows a separate group for each cancellation reason, so you can see reservations canceled as No show and as Confirmation missed side by side.