How to set up Terms & Conditions?

In Mews Operations, there are two ways for adding terms and conditions to a service: 

 

• As text. 
• URL that hosts the relevant content (not supported by Mews Kiosk).

 

Note: Mews recommends adding your T&C as a text for optimal control and presentation. If you configure it in both ways, Mews prioritizes the text over the URL.

 

Examples of some topics to cover in your terms and conditions:

 

1. Rate description.
2. Cancellation policies.
3. Policy in terms of damages/theft.
4. Minibar late charge policies.
5. Late checkout.

 

Adding terms and conditions text

 

You can add your terms and conditions as customizable text that Mews then displays on a self-hosted page. To do so, follow these steps:

 

1. Click on Main Menu > Settings > Services > Bookable services > Choose respective service.
2. Click on Documents.
3. Click on the plus sign on the upper right corner of the page.
4. From the drop-down field select Terms and Conditions.
5. Click Create.
6. Upload your terms and conditions as normal text. There is no character limit.
7. Once complete, click on Save.

 

 

Adding terms and conditions URL (not supported by Mews Kiosk)

 

1. Click on Main Menu > Settings > Services > Bookable services > Choose respective service.
2. Scroll down to the Options section and click on Options.
3. Scroll down to the T&C URL field.
4. Paste your T&C URL.
5. Click on Save.
6. For multiple languages: at the top of the page, select the language of your choice, and follow the same steps. 

 

 

Testing your terms and conditions

 

Mews Booking Engine

1. Open your Mews Booking Engine.
2. Follow through the steps of creating a reservation.
3. On the last step of the Booking Engine, Details, at the bottom of the page you see "Property T&C".

Online Guest Services

1. Create a test reservation.
2. Log in to Mews Online Guest Services as that customer.
3. On the Personal information section of the check-in, you see Property T&C at the bottom of the page.

Mews Kiosk

1. Create a test reservation starting today.
2. Access the Mews kiosk as the guest. 
3. On the Personal information step of the check-in, you see Property T&C at the bottom of the page.