The In-room dining feature in Flexkeeping allows hotels to manage, track, and automate guest dining orders directly through the Flexkeeping app. The In-room dining feature provides full visibility for hotel teams, from order creation to delivery, ensuring smooth coordination between the room service, kitchen, and front-of-house departments. The Kitchen View is the screen where the kitchen team manages the incoming room orders: the kitchen team marks each order as picked up when the preparation starts and as submitted when the order is ready for delivery, so that the service team knows when an order is being prepared and when it is ready for delivery. To learn how room orders are created and delivered in Flexkeeping, go to How to create and manage room orders in Flexkeeping (In-room dining).

 

In this article, you can learn about:

• How to use the kitchen screen for room orders in Flexkeeping

  • Pick up and submit a room order in the Kitchen View

  • What the Kitchen View in Flexkeeping offers

 

How to use the kitchen screen for room orders in Flexkeeping

In the Kitchen View, the kitchen team manages the incoming room orders in two steps: pick up the order and submit the order.

Pick up and submit a room order in the Kitchen View

1. In Flexkeeping, open the Kitchen View. 

2. When you start preparing the order, tap or click Pick up. The Pick up status notifies the service team that the order is being prepared.

   The screenshot shows a room order in the Kitchen View with the Pick up button.

   

3. Once the order is ready, tap or click Submitted. The Submitted status means that the order is ready for delivery.

   The screenshot shows a room order in the Kitchen View with the Submitted button. 

   

What the Kitchen View in Flexkeeping offers

The Kitchen View in Flexkeeping offers the kitchen team these highlights:

• The Kitchen View is optimized for touch screens for easier use in kitchen environments.

• The Kitchen View displays the Pick up and Completed statuses for better tracking of each order. 

• Custom printer configurations are supported for:

  • Item list layout

  • Space configuration

  • Integration export printers

 

Once the kitchen team picks up and submits a room order in the Kitchen View, the service team in Flexkeeping knows that the order is prepared and ready for delivery, which keeps the room service, kitchen, and front-of-house departments coordinated.