The In-room dining feature in Flexkeeping allows hotels to manage, track and automate guest dining orders, called room orders, directly through the Flexkeeping app. The In-room dining feature provides full visibility for hotel teams, from order creation to delivery, and ensures smooth coordination between the room service, kitchen and front-of-house departments. You create and view room orders on the Room Order page in Flexkeeping, the kitchen team handles the orders in the Kitchen View, and the service team confirms the delivery on the Guest Service page. Export of room orders to point of sale, or POS, systems and property management systems, or PMS, is not supported at this time. To learn how the kitchen team handles room orders in the Kitchen View, go to How to use the kitchen screen for room orders in Flexkeeping.

 

In this article, you can learn about:

• How to create and manage room orders in Flexkeeping

  • Open the Room Order page in Flexkeeping

  • Create a new room order in Flexkeeping

  • Confirm the delivery of a room order in Flexkeeping

  • How to automate room orders in Flexkeeping

  • How room orders in Flexkeeping work with guest-facing applications

 

How to create and manage room orders in Flexkeeping

To use In-room dining in Flexkeeping, you open the Room Order page, create a new room order with the guest details, the menu items and the completion time, and confirm the delivery once the order reaches the guest.

Open the Room Order page in Flexkeeping

The Room Order page in Flexkeeping functions very similarly to the Tasks or Repairs page. From the Room Order page, you can view existing room orders or create new ones. 

Create a new room order in Flexkeeping

A new room order is either requested by a guest or created for internal use. You choose the order type, fill in the order details, select the menu items, and schedule and confirm the order.

1. In Flexkeeping, go to the Room Order page. 

2. In the top-right corner, tap or click the Add order button.

3. Select one of two options:

   • Room order by guest: when the order is requested by a guest.

   • Internal room order: for staff or operational use, for example a VIP welcome setup or a minibar refill. 

The screenshot shows the Add order button with the two options Room order by guest and Internal room order. 

4. Once you have selected the order type, fill in the necessary details. If the order is requested by a guest, fill in:

   • Guest name: select the guest from the list.

   • Guest room: select the corresponding room number.

   • Number of guests: useful for room service to know how many sets of cutlery or glasses are needed.

The screenshot shows the order details of a room order by guest with the Guest name, Guest room and Number of guests fields. 

5. Select the desired menu items from the list.

6. Adjust the quantity of each item as needed.

7. Optionally, add a comment or message for the kitchen or room service, for example "Drink not too cold" or "Steak well done". The comment helps the staff prepare and deliver the order according to guest preferences.

8. Select a completion time, the latest time for delivery.

9. Optionally, schedule the order for a future date and time.

10. After all data is filled in, tap or click Confirm. The order is saved and sent to the Kitchen View.

Note: To learn how the kitchen team handles the order in the Kitchen View, go to How to use the kitchen screen for room orders in Flexkeeping.

Confirm the delivery of a room order in Flexkeeping

After the order is delivered to the guest, the service team marks the order as Done on the Guest Service page in Flexkeeping. Marking the order as Done confirms that the in-room dining request has been successfully completed.

1. In Flexkeeping, go to the Guest Service page. 

2. Open the delivered room order. 

3. Tap or click Done. 

The screenshot shows a delivered room order marked as Done on the Guest Service page. 

How to automate room orders in Flexkeeping

The automated services in Flexkeeping help streamline in-room dining operations by allowing you to:

• Automatically create sub-assignments or stand-alone assignments.

• Predefine due times based on scheduled requests.

• Automatically set the responsible department.

• Automate dispatch within the kitchen.

The screenshot shows the automated services settings for room orders in Flexkeeping. 

How room orders in Flexkeeping work with guest-facing applications

When Flexkeeping is integrated with guest-facing apps, in-room dining supports:

• Direct orders from guests.

• Expanded guest details, for example allergies and VIP status.

• Room order assignment code support.

• Priority settings.

• Repeating schedules for recurring orders.

• Ability to cancel an order.

• Estimated delivery times, or ETAs, are displayed.

Note: Export of room orders to point of sale, or POS, systems and property management systems, or PMS, is not supported at this time. 

 

Once you create a room order in Flexkeeping, the order goes to the Kitchen View, the kitchen prepares it, and the service team marks it as Done after delivery, so every department sees the room order from creation to delivery.