In Flexkeeping, urgent tasks are sound notifications sent to staff to check something immediately, for example to check a room before a guest arrives or leaves. Usually such tasks are sent by the front desk to the housekeeper and the housekeeping supervisor assigned to the room. You create an urgent task from the HK management menu in Flexkeeping, where HK stands for housekeeper. An urgent task triggers a sound alert that continues until the task is viewed, and the task is marked as unseen until someone acknowledges the task. To create and manage regular tasks, go to How to manage tasks in Flexkeeping.

 

In this article, you can learn about:

• How to work with urgent tasks in Flexkeeping

  • When to send an urgent task in Flexkeeping

  • How to create an urgent room check in Flexkeeping

  • What happens after you create an urgent task in Flexkeeping

 

How to work with urgent tasks in Flexkeeping

In Flexkeeping, the front desk sends an urgent task when a room needs to be checked immediately, and the assigned housekeeper or housekeeping supervisor acknowledges and completes the task.

When to send an urgent task in Flexkeeping

Usually the front desk sends an urgent task in Flexkeeping in two situations:

• The guest is checking out and the minibar has not been checked.

• The guest is checking in and the room is not inspected yet.

How to create an urgent room check in Flexkeeping

An urgent room check is an urgent task that asks the housekeeper or housekeeping supervisor to check a specific room. To create an urgent room check, follow these steps:

1. In the Flexkeeping web app, go to HK management > Rooms. 

2. On the right side of the screen, under the Urgent tasks option, click the room button. 

3. Select the room number that needs to be checked.

4. Click Save.

Flexkeeping generates the urgent task under the Urgent tasks option on the same page. 

The screenshot shows the Urgent tasks option on the Rooms page in Flexkeeping with a generated urgent task. 

What happens after you create an urgent task in Flexkeeping

After you save an urgent task in Flexkeeping, the following happens:

• The urgent task is initially marked as unseen until the assigned housekeeper or housekeeping supervisor for that room acknowledges the task.

• Both the housekeeper and the housekeeping supervisor receive an instant sound alert, which continues until they view the task.

• Once the task is completed, the room page is updated as well.

 

By following these steps, you can create an urgent room check in Flexkeeping and ensure that the assigned housekeeper or housekeeping supervisor promptly acknowledges and completes the task.