Online check-out allows guests to choose their own time of departure, saving the front office time. Guests can check out earlier than their set departure time, leading to more early check-in upsell opportunities. If required, you can disable online check-out by removing the {signInLink} from email templates. Guests can then only check out at reception or via Mews Kiosk.

Note:

• If you have multiple properties and want to disable online check-out for all, you need to follow these steps for each property.
• If you have an email in multiple languages and you want to disable online check-out for all, you need to follow these steps for each language version.  

 

In this article you can learn about the following steps to disable online check-out:

• Step 1: Remove online check-out visit options
• Step 2: Disable online check-out email links 

 

Step 1: Remove online check-out visit options 

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click your bookable service, for example, Stay. 
3. In Visit Options, remove the following options:
   • Enable automatic check-out
   • Enable automatic check-out (for online check-outs)
   • Enable online check-out

4. Click Save.  

 

 

Step 2: Disable online check-out email links 

1. In Mews Operations, go to the main menu   > Settings > Property. 
2. On the left, click on Guest experience > Mail templates. 
3. Find the “Check-out invitation” email template and click Edit.   
4. Under Body template, remove {signInLink} from the code.  

5. Click Save. 

 

This disables online check-out. You can enable online check-out by adding back the {signInLink} code to the email and adding the visit options you removed.

You can learn more about how to disable the Guest Portal here.