The online check-out journey in the guest portal begins when a guest first clicks on the link in their Check-out invitation email and ends on their successful check out. Online check-out allows guests to choose their own time of departure, saving the front office time. Guests can check out earlier than their set departure time, leading to more early check-in upsell opportunities.

Understanding this process can give you a better overview of the guest’s experience and see the steps they take for a successful check out.  You can learn more about how to set up online check-out here.

 

In this article you can learn about the following steps of the online check-out journey in the Guest Portal:

• Step 1: Review bill
• Step 2: Payment screen
• Step 3: Billing details
• Step 4: Select check out time 
• Step 5: Successful check out screen 

 

Step 1: Review bill  

When a guest clicks the link to check out online, they start on the Review bill screen. The guest needs to review their bill and add any missing items, for example, minibar purchases. The guest can:

1. Click + Add items and services to add a purchase.
2. Click Next to go to the payment screen.  

 

Step 2: Payment screen 

Once the guest reviews their bill, they can complete their remaining payment. The guest can:

1. Click to select their payment method, for example, credit card, debit card or IDEAL.
2. Click to select their saved payment method or add a new card.
3. Click Pay.  

 

Step 3: Billing details 

The guest can add their billing details here to create a receipt which Mews sends to their email address after checking out. To add their billing details, the guest can:

1. Enter their details in the relevant fields.
2. Click Confirm.  

 

Step 4: Select check out time 

The guest can then select their check out time:

1. Click to select a time frame from the drop-down menu. 
2. Click Confirm.  

 

Step 5: Successful check out screen 

On successful completion of all the steps, guests can view your check out instructions and return their keys to reception if applicable. 

 

Note: You can customize the above message in the ‘Instructions to check out” section of your guest-facing documents.  

 

You can learn more about setting up online check-out here.