How to disable the Guest Portal

The Guest Portal allows your guests to complete their online check-in and online check-out, direct message your property, review their reservation details and more. If required, you can disable the Guest Portal in Mews Operations so that guests cannot manage their reservations on their own, cannot message your property and can only check in at reception or via Mews Kiosk.

Note:

• If you have multiple properties and want to disable the Guest Portal for all, you need to follow these steps for each property. 
• If you have an email in multiple languages and you want to disable the Guest Portal for all, you need to follow these steps for each language version.  

 

To disable the Guest Portal:

1. In Mews Operations, go to the main menu  > Settings > Property. 
2. On the left, click on Guest experience > Mail templates. 
3. Find the “After check-in” email template and click Edit.   
4. Under Body template, remove {chatLink} from the code.  

  

5. Click Save.
6. Repeat these steps for all emails containing links to the Guest Portal, such as: 

Email	Links to the Guest Portal
Automatic settlement failed	{signInLink}
Online check-in	{signInLink} and {chatLink}
Online check-in reminder	{signInLink} and {chatLink}
Check-out invitation	{signInLink} and {chatLink}
Companion invitation	{signInLink} and {chatLink}
Confirmation	{manageReservationLink},{signInLink} and {chatLink}
Guest email verified	{signInLink}
Optional booking reminder	{signInLink}
Payment failed	{signInLink}
Quotation	{signInLink} and {chatLink}
Sign in link	{signInLink}

 

This disables all links to the Guest Portal. You can enable access to the Guest Portal by adding back the relevant links to the emails above.

You can learn more about disabling online check-in here.