Front office 

 

Morning Shift

 

• Reservation Overview report: check all arrivals and departures (also no-shows if applicable) for specific notes, check rates, check room allocations, etc. If there are early arrival requests, try to allocate a vacant space and do the necessary follow-up with the housekeeping team.

• Online check-ins: take missing preauthorization, print registration cards, and prepare keys.

• Guests in House Report: check all open balances of guests.

• Follow up on any pending Tasks, Messages, and Orders.

• Check Missed Optional Reservations which have missed the deadline. Once the deadline is passed, follow up with the clients, or release the space.

• Guest Ledger: check open balances and close any balanced bills.

• Cashier handover.

 

Afternoon Shift

 

• Reservation Overview report: make sure remaining arrivals have allocated inspected rooms and late departures are charged with applicable fees.

• Online check-ins: make sure registration cards are printed.

• Guests in House Report: check all open balances of guests.

• Follow up on any pending Tasks, Messages, and Orders.

• Guest Ledger: check open balances and close balanced bills.

• Reservations Report (detailed mode, bookings with arrival date tomorrow): check all arrivals for the following day to ensure notes, room allocations, or charges are set up correctly.

• Customer profiles: ensure all in-house profiles are updated.

• Cashier handover.

 

Night Shift

 

• Reservation overview report: make sure remaining arrivals are allocated to inspected rooms.

• Reservations Report (detailed mode, bookings with departure date tomorrow): check all departures for the day after to ensure you have bills prepared for early departures.

• Guest ledger: check open balances and close any balanced bills.

• Posting journal: check any rebates that were made during the day.

• Manager report: check the report for the day to ensure that revenue is posted correctly.

• No-shows: check all bookings and resolve them as soon as possible.

• Follow up on any pending Tasks, Messages, and Orders.

• Print Registration cards for the next day's arrival (if it is part of your internal process).

• Customer profiles: check if there are any pending in-house guest profiles that need to be updated.

• Cashier handover: in case your balance upon cashier closure is positive compared to your starting balance, enter it as Base Value “starting balance” amount. In case your final amount is negative compared to starting balance, enter the amount you actually have in your float.

 

Housekeeping

 

• Space Status: overview of all room details.

• By exporting the Space Status report to Excel you can break down staff duties or filter for example all guests, so you know where you need to change bed linen.

 

Management

 

Reservations Report

 

• Bookings created the day before: special requests, payments for non-refundable bookings, follow-up on bookings with missing credit card details, or failed payments.

• No-show report (Filters: group by cancellation reason; canceled on).

• Bookings arriving today: special requests, payments for non-refundable bookings, follow-up on bookings with missing credit card details, or failed payments.

 

Occupancy Report

 

• Overview of all room types, the number of rooms in each category, and the business-on-the-books for each room type per day. The overview offers insights into occupancy, average daily rate, and rooms booked.

• When you export the report into Excel, it breaks down the results by room type, and all numbers are split into separate columns allowing easy review of the numbers.

 

Availability Report

 

• The Mews Booking Engine and Channel Managers take the availability directly from this report. Use the availability report to block rooms from being sold.

 

Manager Report

 

• Master summary used by the management to analyze the performance of the previous day, month-to-date, and year-to-date.

• The report opens with all revenue excluding taxes. If you need to include the taxes, tick the box “Include Tax,” and run the report again.

• You can also schedule reports exports: How to schedule report exports?

 

Shift planning (Front Office, Housekeeping, F&B)

 

• Reservation overview statistics: select multiple dates to see the number of arrivals, departures, stay-overs (applicable for FO, HSK, and F&B departments).

• Product report: the report shows the total number of customers in-house on a specific day and how many products were sold in each category. This report can be used by the kitchen or restaurant to plan ahead for the number of breakfasts, lunches, and dinners that are pre-booked or could be potentially sold on the spot based on the total number of the in-house guests. Alternatively, housekeeping can use it to track the number of extra beds that are booked if you use products for extra beds.

• Activity Report: a graphical display, by day of week and by the hours in those days, to help analyze where you have operational busy hotspots. Every department manager can choose relevant activities for them, and plan shifts accordingly, taking into consideration provided historical data.