Can I add the cancellation policy to confirmation emails?

To add the cancellation policy to the confirmation emails, you need to specify the cancellation policy in the rate settings and customize your confirmation email template.

 

1. Go to Settings > Services > Stay > Rates and select the rate for which you want to add the cancellation policy. 
2. Scroll down to Description and write down the cancellation policy that should appear on the email.
3. Click on Save.

 

Note: This description will be shown on the booking engine and in the reservation details of the confirmation email.

 

To customize your confirmation email template:

1. Go to Settings > Property > Guest experience > Mail templates. 
2. Find the email template Confirmation and click on Edit.
3. Insert the placeholder {reservationDetailsHtml}.

 

Note: This placeholder allows you to display the reservation details in the form of a table, which is needed to show the cancellation policy previously added to the rate. You can use this placeholder in any other email template.

 

You can learn more about the rate settings here.

You can learn more about how to customize your email using mail templates here, and how to use placeholders in guest emails here.