How to get started with Mews Business Intelligence

Mews Business Intelligence is the analytics workspace in Mews Operations and Mews Multi-Property that helps you monitor, analyze, and report on your property or portfolio's performance. As a property manager, revenue manager, finance team member, or administrator, you use it to track key metrics such as revenue, occupancy, and reservations, and to support data-driven decisions during daily operations and reporting. You open Mews Business Intelligence from the main menu in Mews Operations. The data refreshes every two hours, and you cannot currently share dashboards with other users. Mews Business Intelligence saves you time by bringing your key figures together in ready-made dashboards.

 

All Mews customers have access to Business Intelligence, which includes a set of pre-built dashboards designed to help you monitor performance without setup. A dashboard is a screen that groups related charts and figures about one topic, for example revenue. For more advanced reporting, Business Intelligence Pro provides full customization capabilities, including custom dashboards, visualizations, and metrics. Business Intelligence Pro is included in the Enterprise, Portfolio, and Brand subscription tiers, or you can purchase it as an add-on in the Mews Marketplace.

 

You can use Business Intelligence to:

• Monitor daily performance and trends

• Analyze revenue, occupancy, and booking activity

• Compare performance across time periods or properties

• Create, schedule, and export dashboard data with your team

 

 

You can learn more in the help article Understanding Mews Business Intelligence.

 

In this article, you can learn about:

• Accessing Mews Business Intelligence

• Switching to Hostel and hybrid reporting

• Navigating dashboards

• Applying filters to refine data

• Use visualizations to analyze data

• Share and export reports

• Creating views

  • Manage views

• Create and customize dashboards

 

Accessing Mews Business Intelligence

1. In Mews Operations, go to the main menu icon  > Business Intelligence > Overview.

 

 

2. Select a dashboard, for example, the Pickup dashboard.

 

 

The dashboard opens with your property performance data.

 

You can now access analytics and dashboards in Mews Business Intelligence.

 

Switching to Hostel and hybrid reporting

If you run a hostel or a property that sells both dorm beds and private rooms, you can switch Mews Business Intelligence to the Hostel and hybrid reporting model. Your dashboards then count beds as well as rooms.

 

To switch the reporting model:

1. In Mews Operations, go to the main menu > Settings > Business Intelligence.

2. Select Reporting setup.

3. Select Hostel and hybrid, then click Continue.

4. Review the summary of changes, then click Switch to Hostel and hybrid.

Mews Business Intelligence rebuilds your workspace. This takes about a minute, and reporting is unavailable until it finishes.

 

After the switch:

• Curated dashboards that show a rate or occupancy measure get a Space mode filter.

• Mews Business Intelligence adds the Bed vs. room overview dashboard.

• Mews Business Intelligence automatically converts existing custom dashboards and exports that use occupancy, ADR, or RevPAR. Check them after the switch to make sure the results are what you expect.

To switch back, go to Reporting setup again, select Standard, then click Switch to Standard.

 

Note:

• Only property admins can change the reporting model.

• The reporting model applies to your whole workspace, i.e., every property in it.

• Hostel and hybrid reporting needs space categories set up as dorms or beds. If the properties in your workspace have none, your dashboards show no data. In that case, stay on Standard.

 

You can learn more in the help article Using Mews Business Intelligence for hostels.

 

Navigating dashboards

Dashboards organize your data into clear sections and visualizations. A visualization is a chart, table, or graph that shows one set of data.

 

You can:

• View key metrics such as revenue, occupancy, and reservations

• Scroll through different sections of the dashboard

• Switch between dashboards based on your needs

 

For example, use the Daily summary dashboard for daily operations and the Revenue dashboard for financial analysis.

 

 

Applying filters to refine data

Filters help you focus on specific data. A filter limits the dashboard to the data that matches the criteria you choose, for example one property or one time period.

1. In Mews Operations, go to the main menu  > Business Intelligence > Overview, and open a dashboard.

2. Locate the filter bar at the top of the dashboard.

3. Select a filter, for example, Period, Date, Property, or Segment.

 

 

4. Choose your criteria.

5. Click Apply.

 

The dashboard updates to reflect your selected filters.

 

Note: Filters apply only to visualizations that support dashboard filtering.

 

You can learn more in the help article Using filters in Mews Business Intelligence.

 

Use visualizations to analyze data

Visualizations display your data in charts, tables, and graphs.

 

You can:

• Compare performance across time periods

• Identify trends and patterns

• Drill into data for more detail

 

For example, use a line chart to track revenue trends over time or a table to compare performance across properties.

 

You can learn more in the help article How to create data visualizations in Mews Business Intelligence.

 

Share and export reports

You can share dashboards or export data for reporting.

 

Note: You cannot currently share dashboards in Mews Business Intelligence with other users.

 

To export a dashboard:

1. In Mews Operations, go to the main menu  > Business Intelligence > Overview.

2. Locate and open the dashboard you want to export, for example, the Average Daily Rate, or ADR, dashboard.

3. Click the More actions  > Export.

 

 

4. Select a format, for example, PDF or Excel. Note: You can export only individual visualizations in CSV format.

 

 

5. Download or send the file.

 

You can learn more in the help article How to export a dashboard in Mews Business Intelligence.

 

Creating views

You create views in Mews Business Intelligence to save a set of filters on a dashboard. This helps you quickly switch between different reporting perspectives without reapplying filters each time.

 

Use views to:

• Save commonly used filter combinations

• Standardize reporting across teams

• Quickly switch between different data perspectives

 

For example, you can create one view for This month, Corporate segment and another for Last 30 days, Leisure segment.

 

To create a view:

1. In Mews Operations, go to the main menu > Business Intelligence > Overview.

2. Select a dashboard, for example, the ADR dashboard.

3. Select a filter to apply using the filter bar, for example, Date range.

 

 

4. Click Apply. This applies the filter.

5. Click My views.

 

 

6. Click + Create view.

 

 

7. Enter a name for the view.

8. Click Save.

 

The system saves your filter configuration as a reusable view. You can now quickly access this view without setting filters again.

 

To use a saved view:

1. In Mews Operations, go to the main menu > Business Intelligence > Overview.

2. Open the same dashboard in Business Intelligence, for example, the ADR dashboard.

3. Click the My views dropdown.

 

 

4. Select a saved view.

 

The dashboard updates automatically with the saved filters. You can now switch between different reporting scenarios.

 

Note: Views only save filters. They do not save dashboard layout or visualizations.

 

Manage views

• Update a view by adjusting filters and clicking Save view again

• Set a view as default from the My saved views section.

• Delete a view from the My saved views section by clicking the trash icon Delete.

 

 

You can learn more in the help article How to create a view in Mews Business Intelligence.

 

Create and customize dashboards

Note: Customizable functionalities are only available for Business Intelligence Pro users. Upgrade to gain access or purchase Business Intelligence Pro in the Mews Marketplace.

 

You can create dashboards to match your reporting needs.

1. In Mews Operations, go to the main menu > Business Intelligence > Overview.

 

 

2. In the Business Intelligence Pro overview screen, click Create dashboard.

 

 

3. Add visualizations to the dashboard.

4. Arrange and resize widgets as needed. A widget is one visualization placed on a dashboard.

5. Click Save.

 

You can now use a custom dashboard tailored to your workflow. The custom dashboard saves to the Custom dashboards tab in Business Intelligence Pro.

 

You can learn more in the help article How to create custom dashboards in Mews Business Intelligence Pro.

 

You can learn more about Mews Business Intelligence in the help article Understanding Mews Business Intelligence.