Billing automation in Mews Operations enables you to set up rules to automatically create and assign bills to owners. You can configure your automated billing rules to run continuously or monthly. Alternatively, you can apply them based on guest profiles, individual reservations, or reservation groups. This eliminates the need to manually adjust bills or complete recurring billing tasks. 

 

Mews routes charges from integrations automatically if you set up the charges through billing automation in additional services. This works when Mews or the integration partner attaches a LinkedReservationID to order items.  

 

Mews does not route items automatically if: 

• The bill is outside the stay, such as before check-in or after check-out 
• The guest has multiple active reservations 

 

Note:  

• To create or edit billing automations, you must have the Create and manage billing automation permission. 
• Each property can create up to 1300 billing automations. To stay within this limit, delete any that are no longer needed, especially for groups or reservations. You can also include multiple companies in one automation when they share the same conditions to reduce the total number of automations. 

 

In this article, you can find the following step-by-step instructions for how to create a billing automation in Mews Operations: 

• Step 1: Set up timing configuration 
• Step 2: Select the service, bookable and additional, products and items
• Step 3: Configure conditions 
• Step 4: Configure the bill owner
• Step 5: Review the billing automation 

 

Step 1: Set up timing configuration 

1. In Mews Operations, go to the main menu > Operations > Billing automations. 
2. ClickCreate automation. 
3. Enter the following details: 
   • Name: Enter the name of the automation. 
      Note: Use specific names such as NovaCon 2025 F&B billing. Avoid generic names like Rule 1. 
   • Description: Enter a description of the automation. 
   • Timing: Select when Mews triggers the automation. 
   • Continuously: Mews triggers the automation every time the reservation changes. This applies from booking until checkout. 
   • Monthly: Mews triggers the automation once a month. 

• • • If you select Monthly, enter the following details: 
      • Day of the month: Enter the day of the month when Mews triggers this automation. 
      • Time: Enter the hour when Mews triggers this automation. 
      • Consumption period for each bill: Select the period Mews includes in the automation. 
        • Month before automation date: For example, on May 1, Mews bills applicable items and services with April consumption dates. 
        • Same month as automation date and month before it: For example, on May 1, Mews bills applicable items and services with April consumption dates. 
        • Same month as automation date: For example, on May 2, Mews bills applicable items and services with May consumption dates. 
        • Same month as automation date and month after it: For example, on May 31, Mews bills applicable items and services with May and June consumption dates. 
        • Month after automation date: For example, on May 31, Mews bills applicable items and services with June consumption dates.

Note: To accommodate months with different numbers of days, you can select 30 or last day to trigger the automation on the 30th or on the last day of the month, whichever comes first. 

 

4. Click Next. 

This configures when Mews triggers your billing automation. 

 

Step 2: Select the service, bookable and additional, products and items

1. Under Bookable services: 
   1. Click the toggle for any services you want to include in the automation. 
   2. Check the boxes to select which items you want to include in the billing automation. 
   3. If you check the Products box, choose how Mews bills items for this service: 
      1. All products (Incl. newly created): To include all products from this bookable service. 
      2. Selected products: To include only specific products. Click eto select products. 
      3. Selected product categories: To include only specific product categories. Click to select categories. 
2. Under Additional services: 
   1. Click the toggle for any services you want to include in the automation. Note: Automation only affects additional service items if they are on a bill linked to a reservation meeting the automation’s conditions. 
   2. Check the boxes to select which items you want to include. 
   3. If you check the Products box, choose: 
      1. All products (Incl. newly created) 
      2. Selected products 
      3. Selected product categories
      4. Selected accounting categories 

1. 4. If you check the Custom items (through API from integration) box, choose: 
      1. All items 
      2. Selected accounting categories 
          Note: Custom items need a LinkedReservationID. Mews does not assign an ID if the guest has multiple active reservations or the items are outside the stay period. 

Note: If you select accounting categories for both Product and Custom Items options, the categories are in sync. 

This selects the services and item types that Mews includes in the automation. 

 

Step 3: Configure conditions 

1. Under Conditions, click the toggles for the conditions you want to include in the automation. You can now set routing rules based on the following: 
   1. Guest profile: Move charges to a specific guest when their profile is added to the reservation, regardless of whether they are the owner, booker, or companion. 
   2. Reservation group: Apply the automation to all reservations within a group. 
   3. Individual reservation: Apply the automation to one reservation only. 
   4. Company / Travel agency profile: Apply the automation to one or more company/ travel agency profiles. 
   5. Rates: Apply the automation to one or more rates. 
   6. Reservations prepaid in online travel agencies: Apply the automation to one prepaid travel agency reservation only. 

You can also combine conditions by selecting multiple options. For example: 

• • • Reservation group and Guest profile 
    • Reservation group and Company or Travel agency profile 
    • Reservation group and Rates 

Note: When multiple automations apply, Mews prioritizes them in the following order: 

1. 1. 1. Individual reservation 
      2. Reservation group 
      3. Guest profile 
      4. Travel agency 
      5. Company 
      6. Rate group 

This defines the rules that control when and how Mews applies the billing automation. 

 

Step 4: Configure the bill owner 

1. Select the target bill for the charges. You can route all selected items to a guest profile of your choice. For example, you can route all charges for night and city tax to a guest, even if other guests made the reservation. 
2. Choose whether to create: 
   1. A bill for each reservation, or 
   2. A bill for each reservation group 

3. Click Next. 

This configures the bill owner for the billing automation. 

 

Step 5: Review the billing automation 

1. Review the summary of your selections. 

2. Click Save to confirm the automation. 

This creates a billing automation in Mews Operations.