The Text message queue in Mews Operations shows the status of all text messages sent via Mews. Only users with admin rights or the View and manage mail queue items employee permission have access to them. To access the text messaging queue, you need to subscribe to the Text Messaging Package. Mews only sends text messages to guests if they have an email address in their Customer profile. Guests cannot access the guest portal without an email address. Since Mews sends the online check-in reminder SMS messages at approximately 9:30am local time every morning, Mews does not send these SMS if your property’s check in is before 9:30am local time.

 

To view the queue, in Mews Operations, go to the main menu    > Queues > Text messages. 

 

In this article you can learn about:

• Setting the filters to refine your text message search
• Understanding the fields in the text message queue 

 

Setting the filters to refine your text message search 

You can refine which text messages you see with the following filters:

• Status: Click an option to narrow your results by message status. Seeing which messages are in which status helps you better understand your settings.
  • Pending: All pending messages that are in the queue but not yet sent.  
  • Sending: All messages in the process of sending.
  • Sent: All sent messages.
  • Delivered: All messages the carrier confirms as delivered.  
  • Not delivered: All messages the carrier confirms as undelivered.  
  • Failed: All failed messages. This can be due to a technical reason or an invalid phone number.
  • Blocked: All blocked messages. This can happen when you exclude a particular country from receiving messages in your settings or if your guest’s country requires registration and your property is not registered.  
• Message type: Click to determine which type of message you want to see, After check-in or Online check-in.
• Ordering: Click to determine which text messages you want to see.
  • Created: See all text messages, including unprocessed, for example, reminders scheduled for the future.
  • Processed: To only see sent text messages.
• Start: Click a start date and time to restrict results to a specific time period.
• End: Click an end date and time to restrict results to a specific time period. 

   

Understanding the fields in the text message queue 

Each text message queue item contains the following information:

• Service: The service which Mews uses to send the text message.
• Message type: The type of text message.
• Sender: The name or phone number of the sender. Note: You can configure a name in your add-on settings. 
• Recipient: The phone number of the person who received the message.  
• Country: The country of registration of the recipient’s phone number.
• Cost: The cost per text message. 
• Created: The date and time of creation of the text message.
• Processed: The date and time the add-on sent the text message.  
• Status: The state of the text message. Read below for a detailed description of each status.
  • Pending: The message is in the queue but not yet sent. This status is only available for a short time.   
  • Sending: The message is in the process of sending. This status is only available for a short time.  
  • Sent: Mews sent the message successfully to the recipient.
  • Delivered: Carrier confirmation of message delivery.
  • Not delivered: Carrier confirmation message undelivered.
  • Failed: Failure in sending the message. This can be due to a technical reason or an invalid phone number. Note: You are not liable to pay for this text message.
  • Blocked: Message blocked before it could reach the recipient. This can happen when you exclude a particular country from receiving messages in your settings or if your guest’s country requires registration and your property is not registered. Note: You are not liable to pay for this text message. 

  
You can learn about the Text Messaging Package here.