1. In Mews Operations, go to the main menu  > Marketplace.
2. Under Categories, click Distribution.
3. Locate the channel manager integration you want to connect, then click Explore. Alternatively, you can search for the integration using the search box at the top left side of the screen.
4. If you have more than one bookable service in Mews Operations, select the appropriate service from the drop-down. Note: The drop-down is not visible if you have only one bookable service.

5. Click Connect integration.

Note: If you have multiple bookable services, you need to connect and configure a separate channel manager integration for each service.

Once you connect the channel manager integration, configure the integration as detailed below:

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the integration and click Edit to go to the settings.
3. In the settings screen, enter details for the following fields:
    
   • Enabled: Check this box to enable or disable the integration. Note: Enable the integration only after you configure everything and complete the testing with the channel manager in step 4.
   • Name: Enter an identifiable name of your choice. This is important when you have more than one bookable service. Note: The system adds any name changes to the end of the existing integration name. For example, if you change ‘Expedia’ to ‘The Grand Mews Hotel’ the system changes it to ‘Expedia The Grand Mews Hotel’.
   • Channel manager code: Enter the code your channel manager provides. Note: Depending on the specific integration, this field might also display as Customer ID, Property ID, or Hotel ID. Your channel manager provides the information for the relevant field name.
   • Responsible department: Select a department to receive tasks in Mews Operations should any channel manager errors occur. Note: If you don’t assign a department, Mews Operations still creates tasks, but they won’t have a responsible department or assignee.
   • Notification email: Enter an email address to receive notifications such as mapping errors.
   • Enabled operations: Select the required options from the list below. Note: Certain options are integration-specific and may not be visible for all integrations.

• • • Change notification: Select if you want Mews Operations to notify the channel manager when you make changes to space category, rate, or product mappings.
    • Change password: Select if you want the channel manager to generate and send a new channel manager connection password every ‘N’ number of days. Note: The number of days depends on your integration.
    • Receive reservations: Select if you want Mews Operations to create a reservation from a direct input through the API.
    • Download mappings: If you want Mews Operations to generate channel manager mapping information and a mapping file in the Exports Queue daily, select this option.
    • Download reservations: Select if you want Mews Operations to send a request to the channel manager for all pending reservations.
    • Download future reservations: If you select this option, the system downloads all existing future reservations once you activate the integration. If you do not select this option, no existing future reservations are downloaded, even after activation.
    • Upload availability: Select if you want Mews Operations to send space availability to the channel manager.
    • Upload rates: Select if you want Mews Operations to send rate prices to the channel manager.
    • Upload restrictions: Select if you want Mews Operations to send rate restrictions to the channel manager.

4. • Options: Select the required options as outlined below. Note: Certain options are not visible depending on your integration.

• • • Apply cancellation fee: Select if you want Mews Operations to automatically apply cancellation fees to reservations canceled via the distribution channel, as defined in the Mews rate group.
    • Create companions without email: Select if you want Mews Operations to automatically create profiles for companions even when the channel manager does not provide companion email information.
    • Create company and travel agency profiles: Select if you want Mews Operations to auto-create profiles for companies and travel agencies not present in the system but provided by the channel manager.
    • Create reservation from modification push: Select if you want Mews Operations to auto-create a reservation for modifications from the channel manager for any non-existent reservations in the system. Without this option selected, you get an email reminder to create the reservation manually.
    • Enable more granular reporting: Select if you want Mews Operations to automatically log reservation sources that channel managers send, including distribution sources: GDS and CRS. Once you select this, the reservation source displays all source types that the system receives. Note: Mews Operations enables this option by default for new integrations to ensure accurate reporting on installation.
    • Use age category in reservations: Select if you use one of the channel managers Mews Operations supports for receiving reservations containing guests of different age categories. You can view a list of the channel managers that support age categories here. Note: If you select this option, make sure to map channel manager age categories as detailed here.

5. • Channel manager integration key: To interface with external systems, enter the key provided by your channel manager.
   • Notes: Enter any notes specific to the integration.

4. Once you configure all settings, click Save.

Configure the channel manager mapping as detailed below:

When connecting the integration, Mews Operations automatically maps all your existing space categories over to the channel manager integration. You can then manually add or remove categories when needed.

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager categories.
4. Click  at the screen’s top right corner.

• • Space category code: Enter the unique code for this space category. You must copy the code from your Channel manager Extranet or the mapping file your Channel manager provides. For example, "PRES" for "Presidential Suite". Note: Do not include any spaces or special characters.
  • Category: Select the space category you want to map.
  • Select the Synchronized checkbox to send availability updates to the channel manager. Note: If a space category is unsynchronized, Mews Operations does not send any updates, For example, restrictions and availability updates.

5. Click Create.

Repeat steps 1-5 for every space category you want to map.

Should you no longer require a space category mapping, you can either delete it or set it to unsynchronized:

• Delete: Removes the space category mapping entirely.
• Set to unsynchronized: The system no longer sends pricing and restriction updates to the channel manager, but Mews Operations can still receive reservations for these space categories. This is mandatory if you intend to directly manage your rate pricing in the channel manager.

To set a space category mapping to unsynchronized:

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager categories.
4. Locate the space category you want to remove, then click the Space category code.
5. Deselect the Synchronized box.
6. Click Save.

Repeat steps 4-6 for every space category you want to set to unsynchronized.

To delete a space category mapping:

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager categories.
4. Locate the space category you want to remove, then click   at the screen’s top right corner.
5. Click , then Delete to confirm the action.

Repeat steps 1-5 for every space category you want to delete.

When connecting the integration, Mews Operations automatically maps all your public rates. You can then manually add or remove mapped rates when needed.

1. In Mews Operations, go to the main menu    > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager rates.
4. Click Channel manager rate at the screen’s top right corner.

• • Rate code: Enter a unique code for this rate. You must copy the code from your Channel manager Extranet or the mapping file your Channel manager provides. For example, "NRBB," for a non-refundable rate that includes breakfast. Note: Do not include any spaces or special characters.
  • Rate: Select the rate you want to map.
  • Check the Synchronized box depending on the type of updates you want to send to the channel manager:
    • Synchronized rates: Check this to ensure Mews Operations sends pricing and restriction updates to the channel manager.
    • Unsynchronized rates: Leave this unchecked so that Mews Operations does not send pricing or restriction updates to the channel manager but can still receive reservations.
  • Inventory types: Enter a selection to define which updates you send to the channel manager for this rate. Note: The system selects both options by default. This feature does not support D-edge and older Reservit integrations.
    • Prices: Check the Prices box to send price updates for the mapped rate.
    • Restrictions: Check the Restrictions box to send restriction updates for the mapped rate.

Note: If you want to assign reservations to rates but manage prices and restrictions from the channel manager, map your rates but leave them unsynchronized.

5. Click Create.

Repeat steps 4-5 for each rate you want to add.

Should you no longer require a rate mapping, you can delete it or set it to unsynchronized.

• Delete: Removes the rate mapping entirely.
• Setting to unsynchronized: The system no longer sends pricing and restriction updates to the channel manager, but Mews can still receive reservations for these rates.

To set mapped rates to unsynchronized:

1. In Mews Operations, go to the main menu   > Marketplace > My subscriptions.
2. Locate the channel manager integration, then click Edit to go to the settings.
3. Click Channel manager rates.
4. Find the rate you want to remove, then click on the Rate code.
5. Uncheck the Synchronized box, then click Save.

Repeat steps 1-5 for each rate you want to set to unsynchronized.

To delete a mapped rate:

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager rates.
4. Locate the rate you want to remove, then click  to the right of the screen.
5. Click , then Delete to confirm the action.

Repeat steps 1-5 for every space category you want to delete.

1. In Mews Operations, go to the main menu    > Marketplace > My subscriptions.
2. Locate the channel manager integration, then Edit to go to the settings.
3. Click Channel manager rates.
4. Find the rate to which you want to add a space category, then click on the Rate code.
5. Connect the rate to one or more space categories:
   • To connect a single space category, for example, if it is a promotional rate:
     • Click  at the screen’s top right corner, then click + Channel manager category.
     • Select a channel manager category from the drop-down menu, then click Create.

6. • To connect all space categories:
     • Click    Connect all at the screen’s top right corner. A pop-up message confirms the number of categories successfully added.

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the integration and click Edit to go to the settings.
3. Click Channel manager rates, then click the rate from which you wish to remove the space category.
4. Under the Channel manager categories section, locate the space category, then click  .
5. Click , then Delete to confirm the action.

Repeat steps 4 – 5 for each space category you wish to delete.

Note: The space is still bookable via other synchronized rates in the channel manager. If you want to block the space temporarily, you can use the House use feature. You can learn more about this here.

1. In Mews Operations, go to the main menu   > Marketplace > My subscriptions.
2. Find the integration, then click Edit to go to the settings.
3. Click Channel manager products.
4. Click Channel manager product at the screen’s top right corner.

• • Product code: Enter the unique code provided by your channel manager.
  • Product: Select a product from the drop-down menu.

5. Click Create.

Repeat steps 4-5 for every product you want to send to the channel manager.

Note:

• For extra products to integrate into Mews, you need to map them by following the above steps. You do not need to map extra products to a rate; the system only adds them when a guest selects them during the reservation process.
• If you charge the product once or per person, you cannot map these products. Instead, you need to create a product rule.
• You cannot map relative price products, for example, 10% of night fee, through the channel manager integration, you can map only absolute price products.

Package products so that guests can add them to your channel manager reservations.

If you charge the product per night or per person per night, you can package it with a rate.
This way, the system adds a product price to the night rate when synchronized with your channel manager.

1. In Mews Operations, go to the main menu   > Marketplace > My subscriptions.
2. Locate the integration, then click Edit to go to the settings.
3. Click Channel manager rates.
4. Find the rate you want to package a product with, then click on the Rate code.
5. Click Create at the screen’s top right corner, then click + Channel manager product.
6. Under Product, select the product you want to package with the rate.
7. Click Create.

Repeat steps 5-7 for every product you want to be available via the channel manager. Repeat these steps with the same rate to package it with multiple products.

If you charge the product once or per person, you cannot map these products and add them to a rate within the channel manager. Instead, you need to create a product rule.

1. In Mews Operations, go to the main menu   > Settings > Services.
2. Click on a bookable service.
3. Click Product rules.
4. Click Product rule at the screen’s top right corner.
5. Enter the conditions the product needs to meet for the system to add it to the reservation. For example, if you want the system to add the product to the reservation with a specific rate:

• • Rate condition: Select Equals.
  • Rate: Select the rate you want the product packaged with.
  • Origin condition: Select Equals.
  • Origin: Select Channel manager.

6. Click Create. Find the product rule previously created, then click on Conditions.
7. Click + Rule Action. Select the Product you want the system to add when the reservation meets this condition.
   • Action: Select Add.
8. Click Create.

Note: This step is optional. You should complete this only if you want reservations received from the channel manager to be assigned to a company by Mews Operations.

Mapping travel agencies enables Mews Operations to automatically detect and handle any new reservations from that agency. When combined with the Enable granular reporting option, as detailed in step 2, the reservation source details display all source types that Mews receives. This article explains mapping most of the specific reservation sources and travel agency mapping.

For each travel agency profile, you would like to map, complete the steps in Setting up travel agencies here.

Note:

• This step is optional. You should only complete this if you want reservations from the channel manager to include age category information
• Not all channel manager integrations support receiving reservations containing guests’ age categories.

To receive reservations with age categories through your channel manager and correctly allocate each guest with a respective age category, you need to map them in the channel manager age category mapping.

You can learn more about which channel managers support age categories and mapping age categories here.

Before you map connecting rooms, configure them in the space categories settings.
For example, to set up a parent room, learn more in our help article How to set up a parent room?

To ensure Mews sends availability updates correctly, map both space categories in the integration:

• The parent space represents the full connected room.

• The child space represents the individual room or rooms.

Note:

• The parent space depends on the availability of the child space. Both must be available for the parent space to be bookable.
• If the parent space is reserved, the child space cannot be booked separately. If the child space is booked, the parent space also becomes unavailable.

After mapping both space categories in the Mews Marketplace:

1. Go to your Channel Manager extranet.

2. Map the parent and child space categories there as well.

Note: For help with configuration in the channel manager, contact your channel manager support team directly.

Testing the integration allows you to check whether you configured the integration correctly. You can test this with a small set of reservations for the next 7 days.  

1. In Mews Operations, go to the main menu   > Marketplace > My subscriptions.
2. Locate the channel manager integration, then click Edit to go to the settings.
3.  Click Manual actions.
   • Under Push inventory:

• • • From: Select today’s date.
    • To: Select one week from today.

6. Click Send, and then refresh the page.

Note:

• If you have mapping errors, your selections under Enabled operations in settings are no longer selected. Mews Operations sends a detailed list of the errors to the address entered in the Notification email field. Fix the errors detailed in the email and repeat steps 1-6. Learn more in our help article Understanding channel manager notification emails in Mews Operations.
• If you need to contact the Mews support team, they may ask for your channel manager integration mapping file. You can learn where to find this here.

7. If there are no mapping errors, log in to your channel manager account and compare the availability, rates, and restrictions to those in Mews Operations.

1. In Mews Operations, go to the main menu   > Marketplace > My subscriptions.
2. Locate the channel manager integration, then click Edit to go to the settings.
3. Select the Enabled box.
4. Under Enabled operations, select Upload availability, Upload rates, Upload restrictions, and Receive reservations.
5. Click Save.
6. Click on Manual actions.
7. Under Push inventory:

• • • From: Select today's date.
    • To: Select 365 days from today.

8. Click Send.

If you no longer want to use the channel manager integration, you can also disconnect it following these steps:

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Locate the channel manager integration, then click Edit to go to the settings.
3. Uncheck the Enabled box.
4. Under Enabled operations, remove Download reservations or Download future reservations. Note:

• • The options available vary depending on your channel manager integration.
  • Important: If you keep the Download reservations or Receive reservations operation enabled, Mews continues to receive reservations even when you disconnect the integration.

5. Click Save.
6. Contact your channel manager support and request that they disconnect the integration.

This disconnects the integration. Mews stops sending inventory updates and accepting reservations, but does not remove inventory sent to the channel manager before disconnection.