When a guest does not check in before midnight on their arrival day, Mews marks the reservation as a no-show. You can manage a no-show in Mews Operations to change its status, manually cancel it, or even set up automatic cancellation. You can find all no-shows in the Reservation report.
 

To change the no-show status of a reservation just check in the reservation.

Note: You cannot check in canceled reservations. For a canceled reservation, you need to first restore the cancellation. You can only restore reservations within your Operational editable history window.

 

Setting up automatic cancellation of no-shows

Mews automatically cancels reservations marked as no-shows after a certain amount of time, based on your stay settings: 

• If you select Enable automatic no-show cancellation in the Visit options of your stay settings, Mews automatically cancels the reservation at 6 a.m. the day after the reservation’s arrival date.

Note: When you select the Enable automatic no-show cancellation option, Mews automatically posts the cancellation fee but does not charge the guest. To charge the guest, create a payment and close it on a bill against the cancellation fee. Otherwise, cancel the cancellation fee from the Items tab of the reservation. This produces a rebate product that you can close on a bill with the cancellation fee. The VAT of the automatic cancellation fee/no-show is subject to the legal requirements of the region of your property’s location. 

• If you deselect Enable automatic no-show cancellation in the Visit options of your stay settings, Mews cancels the reservation within the last 30 minutes before your operational history window ends. For example, if your check-in time is 2 p.m. and your editable history window is one day, the system cancels the no-show between 1:30 and 2 p.m. on the day after the reservation’s arrival date.

Note: The check in time that Mews considers for the editable history window is always the time that shows in each booking and not the check-in time in your property's General settings. 

 

You can learn more about finding no shows in Mews Operations here.