A cancellation fee is the amount your property charges a guest when a reservation is canceled, according to the cancellation policy of the rate group of the reservation's rate. In Mews Operations, you apply the cancellation fee in the Cancellation section of the Status tab of the reservation screen, and you remove an applied cancellation fee from the Items tab or the Billing tab of the reservation screen. Applying the fee lets you charge the guest for the canceled reservation according to your cancellation policy, and removing the fee takes the fee item off the guest's bill. Mews Operations does not charge cancellation fees automatically: you charge the fee manually. If you want to stop Mews Operations from applying cancellation fees automatically to reservations that come through SiteMinder, go to How can I prevent the automatic cancellation fees applied in SiteMinder reservations in Mews Operations?

 

In this article, you can learn about:

• How to deal with cancellation fees in Mews Operations

  • How to apply a cancellation fee

  • How to remove a cancellation fee that has been applied

    • Remove a cancellation fee from the Items tab

    • Remove a cancellation fee from the Billing tab

  • Why does the Apply cancellation fee option not work?

 

How to deal with cancellation fees in Mews Operations

In Mews Operations, you can apply a cancellation fee when you cancel a reservation, remove a cancellation fee that has been applied, and check the cancellation policy when the Apply cancellation fee option does not work.

How to apply a cancellation fee

1. In Mews Operations, open the reservation screen of the reservation, for example by entering the reservation's confirmation number in the search field. 

2. Click the Status tab.

3. In the Cancellation section, check the Apply cancellation fee checkbox.

Mews Operations applies the cancellation fee when you cancel the reservation. You can learn more about canceling a reservation in How to cancel a reservation in Mews Operations.

Note: Mews Operations does not charge cancellation fees automatically. You charge the cancellation fee manually.

How to remove a cancellation fee that has been applied

You can remove an applied cancellation fee from the Items tab or from the Billing tab of the reservation screen in Mews Operations.

Remove a cancellation fee from the Items tab

1. In Mews Operations, open the reservation screen of the reservation, for example by entering the reservation's confirmation number in the search field.

2. Click the Items tab.

3. Click Cancel next to the cancellation fee.

If Mews Operations shows an error, the cancellation fee item is outside the editable history window. You can learn how to set up your editable history window in Set up your editable history windows.

Remove a cancellation fee from the Billing tab

1. In Mews Operations, open the reservation screen of the reservation, for example by entering the reservation's confirmation number in the search field. 

2. Click the Billing tab.

3. Locate the cancellation fee item you want to remove.

4. Click the More icon next to the bill item.

5. Select Remove item.

You can learn more about removing a single item from an open bill in How to remove a single item from an open bill.

Why does the Apply cancellation fee option not work?

The cancellation fee that Mews Operations applies automatically depends on the cancellation policies of the rate group of the reservation's rate. If the Apply cancellation fee option does not work, check the cancellation policy:

• If Mews Operations does not apply the cancellation fee, check if the rate is within a rate group with a cancellation policy set up.

• If Mews Operations applies the cancellation fee but the amount is incorrect, check the setup of your cancellation policy, for example the dates and the values.

You can learn how to create, modify, or delete a cancellation policy in Create, modify, or delete a cancellation policy.