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NederlandsThe Mews Kiosk, our self-service reception kiosk aims to enhance your guests' experience. Check out with Mews Kiosk saves you on staff costs and reduces queues at the reception. Certain guests are not eligible for Mews Kiosk check-out. For properties with a minibar option, guests can add their items and pay for them in the kiosk.
In this article you can learn about:
- Guests with balanced bills are eligible for check out with Mews Kiosk.
- Guests with unbalanced bills are only eligible for check out with Mews Kiosk when a Mews Terminal is connected. This is available to properties with the 'Balance check enabled' setting switched on in their Kiosk configuration
Note: Mews Kiosk automatically closes unclosed balanced bills and, if it cannot, it automatically generates a task to notify your property.
To check out with Mews Kiosk:
- Guests enter their Last name, room number or both in the search bar and click Search. Note: You can configure which fields you want to require for check out in your kiosk settings.
- Guests select their space number from the drop-down and click Confirm.
- Guests see the following check out screen with details about how they can obtain the bill from the property.
- Guests click Done to end the check out process.
Note: You can modify bills later, by having the option Allow modifying closed bills in Accounting configuration settings.
Guests not eligible for Mews Kiosk check-out
- Guests with unbalanced bills and no Mews Terminal is present
Note: If no Mews Terminal is present, then the system prevents guests from checking out, even if the 'Balance check enabled' setting is switched off.
- Guests with companion bills still unpaid
- Guests overdue for check out
For properties that have a minibar option, the Mews Kiosk displays the minibar screen to enquire about the guest's consumption of minibar items.
If guests click Continue, then they can proceed to provide their space number details. If they consumed a product from the minibar, then they can continue to add their items and finish their check out with the Mews Kiosk.