The Mews app has a Point of Sale feature, which allows your employees to add Service products to a customer's bill directly from the app. This is especially useful when you want housekeepers to add items from the minibar to a customer's bill from the app itself. You can download the app here. The Minibar represents an Additional service and you cannot use this feature without creating an Additional service in Mews. 

Note: Housekeepers can add items to the bill for checked-in guests only. for a checked-out guest, Mews creates a task for the responsible department to check the bill and charge the guest if necessary.  

In this article you can learn about adding minibar items from the Mews app:

• How to activate the feature
• How to add minibar items from the Mews app
• How to view added items in customer's bill

 

 

How to activate the feature 

Once you have set up Minibar as an Additional service in Mews, follow these steps:

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Under Additional services click on Minibar > Products
3. In Products, select the product you want your employees to add, for example, Beer, as below.

 

 

4. In the Product options field, from the drop down menu, choose Offer to employee.
    

5. Repeat steps 2 to 4 for all minibar items.

After following the above steps, employees can now add minibar items to a customer's bill from the Mews app.

 

How to add minibar items from the Mews app

1. In the Point of Sale tab, enter the guest name or room number in the Search bar.

2. The display shows the guest's name in the corresponding room number. Tap on the guest name in the display.

3. The display shows the Minibar option under the Search services bar. Tap on the Minibar option to display minibar items.

4. From the minibar items in display, add the quantity for the product you want to add to the customer's bill.

5. Tap on the View Summary tab. In the next screen, tap on the Add to Bill tab.
6. The display shows the total value of products with the customer's name and room number in bold letters.

• Tap No to go back and make changes if necessary.
• Tap Yes to confirm.

7. The display shows all added products. Tap OK to continue.

This completes the addition of the consumed minibar items to the customer's bill from the app.

 

How to view added items in the customer's bill

1. In Mews Operations, in the customer management screen, click on the Billing tab.
2. Under the Bill section, the display shows minibar items added from the app in the customer's bill.

 

You can learn more about how to add, move or remove items from open bills here.