Mews Pro is the advanced subscription package, built for properties that want to go further. It includes everything in Mews Core, plus deeper capabilities across every module: more sophisticated revenue management, a full self-service guest experience, advanced business intelligence, and the complete Flexkeeping operations suite. Mews Pro is priced per accommodation and is suited to properties and groups that want to automate complex workflows, drive more revenue, and manage operations at a higher level of detail.

 

In this article, you can learn about:

• Understanding the Mews Pro subscription package
  • What Mews Pro includes
    • Everything in Mews Core
    • Property Management System
    • Channel Manager
    • Revenue Management System
    • Booking Engine
    • Business intelligence and reporting
    • Guest Technology
    • Flexkeeping
  • Recommended add-ons
    • Mews POS
    • Bookable Services
    • Compliance Suite

 

Understanding the Mews Pro subscription package

What Mews Pro includes

Everything in Mews Core

Mews Pro includes the full Mews Core package. You can learn more in the Understanding the Mews Core subscription package help article. The sections below cover only what Mews Pro adds on.

 

Property Management System

PMS Pro adds deeper automation, customization and enterprise-grade controls on top of PMS Core.

Automation

• Custom automation builder: Build your own no-code automation workflows for operational tasks across your property.
• Pre-built automation templates: Start from editable, pre-built automation templates.
• Cross-module automations: Automate workflows that span PMS, guest technology, and payments, such as a guest messaging automation.

Pricing and availability controls

• Occupancy-based pricing: Price rooms based on how many guests are staying in that room.
• House-level overbooking controls: Configure overbooking at category and house level.
• Guest allowances and conditional rules: Apply guest allowances and conditional rules to reservations.
• Automated space allocation: Automatically allocate spaces to reservations.
• Bundle products into upsell packages: Bundle products together and sell them as upsell packages.

Group and portfolio management

• Breakfast list: Track which guests are included on the breakfast list.
• Cross-property reservation creation: Create reservations across properties in your portfolio from a single view.
• Group blocks and rooming lists: Manage group reservations with availability blocks and rooming lists.
• Lost and found tracking: Track lost and found items for guests.

Integrations

• Mews for Salesforce: Sync reservation and guest data with your Salesforce CRM.
• API for custom integrations: Build custom integrations using the Mews API.

Channel Manager

Channel Manager Pro removes the three-channel cap in Core and opens up high-volume, multi-channel distribution.

• Full channel access: Connect to more than 400 OTA and distribution channels, compared with three in Core.

 

Revenue Management System

Revenue Management Pro is for properties actively managing yield, with faster price updates and a longer planning horizon.

• Extended price recommendations: Get demand-based pricing recommendations up to 24 months in advance, compared with 12 months in Core.
• Real-time price refresh: Prices update in real time, compared with three times a day in Core.
• Advanced rate shopping: Benchmark your rates against competitors up to four times a day, compared with once a day in Core.
• Group pricing: Apply a budgetary constraint engine to price group blocks for events and corporate demand.

 

Booking Engine

Booking Engine Pro adds the tools to convert traffic directly on your own website and manage group demand.

• Embeddable widget: Embed the Mews booking engine directly on your property website.
• Rate mapping: Map and display rates exactly as you want them in the booking engine.
• Group block booking links: Generate booking engine links tied to specific availability blocks.
• Group booking with attendee self-selection: Let group attendees select their own rooms against a parent block.

 

Business intelligence and reporting

Business Intelligence Pro adds forecasting, custom analytics, and external data connectivity on top of BI Core.

• Data connector insights: Get enhanced insights from data connectors.
• Forecasting and budgeting: Forecast demand and set budgets to measure performance against targets.
• AI performance summaries: Get AI-generated summaries of your property's performance.
• Custom dashboards: Create custom dashboards to monitor the metrics most relevant to your business.

Guest Technology

Guest Technology Pro unlocks the full self-service guest journey, with identity verification, upselling, and keyless entry.

Guest identity and check-in

• Kiosks: Enable staff and guest-facing kiosk check-in with ID scanning, compared with only staff-facing kiosks in Core.
• Selfie check-in: Let guests check in from their own phone using a selfie.
• ID scanning and data extraction: Scan and extract data from guest identity documents.
• Identity verification: Automatically verify guest identity documents.
• Digital room key: Let guests use their phone to unlock their room, with native support for VingCard Vostio and Salto Space systems.

Guest engagement and insights

• Guest messaging: Respond to guest messages across OTAs, email, the Guest Portal, SMS, and WhatsApp, compared with only OTAs, email, and the Guest Portal in Core.
• Guest ordering: Let guests order food and drinks from their room or a shared space. Note: Guest ordering is only available when you combine it with Mews POS.
• AI-powered smart tips: Get AI-generated suggestions for front desk staff during the guest journey.
• Guest lifetime value: See a guest's total spend and stay history across their relationship with your property.
• Custom domain email: Send guest communications from your own property domain.
• In-stay and Booking Engine upsells: Serve guests personalised upgrade and ancillary offers at key moments in their journey.

 

Flexkeeping

Flexkeeping is the operations command centre included in Mews Pro. It is not available in Mews Core. Flexkeeping replaces fragmented tools with a single platform for housekeeping, maintenance, task management, and staff communication.

• Housekeeping orchestration: Move reservations from check-in to room-ready automatically, with stayover, departure, turndown, and skip-cleaning schedules that update the moment a reservation changes.
• Workload and staffing: Forecast workload from occupancy, then automate staffing plans, task assignment, and workload balancing across your team.
• Guest-driven service: Automate service based on guest profile, preference, and VIP status through automated workflows, turn upsells and guest requests into fulfilment tasks, and route guest feedback into service recovery.
• Maintenance and preventive maintenance: Turn maintenance reports into resolution workflows with parts and contractor scheduling, run recurring preventive maintenance checks, and manage reclean workflows after inspection.
• Task and quality management: Execute SOPs and checklists with a full audit trail, capture tasks by voice with automatic translation, and confirm completed work with photo evidence and quality scoring.
• Public areas, supplies, and lost property: Plan public area and recurring operational workflows, track linen, amenities, and minibar stock, and manage lost items through to their return to the owner.
• Portfolio operations analytics: Apply standardised, multi-property templates with local exceptions, and benchmark performance with analytics linking occupancy, workload, labour, room readiness, quality, and cost.

Recommended add-ons

You can purchase add-ons alongside Mews Core to extend your property's capabilities. Contact your Customer Success Manager to learn more.

Mews POS

Mews POS lets you run food and beverage service alongside your property. With Mews POS, you can:

• Run an ePOS with pricing and promotions built in.
• See real-time sales reporting and manage your menu from one place.
• Coordinate front of house and back of house through kitchen display screens.
• Connect through the Mews POS API and private API integrations.
• Inventory Management helps you track and manage stock across your property.

 

Bookable Services

Bookable Services lets you create and manage additional services that guests can book alongside their accommodation, such as spa treatments, food and beverage packages, and airport transfers. Bookable Services is sold separately per accommodation. With Bookable Services, you can:

• Set pricing, rules, and availability for each service.
• Take hourly, daily, or monthly bookings.
• Sell services as upsells through the Guest Portal and Booking Engine.
• Track occupancy and revenue at the service level.

 

Compliance Suite

Mews offers e-invoicing and tax add-ons for properties that need them. Availability depends on your property's country. With these add-ons, you can:

• Issue country-specific, compliant B2B, B2C, and B2G e-invoices.
• Track e-invoice status in real time.
• Automate local tax updates and reporting.

Note: Capabilities vary by country and adapt to local requirements.