Mews Core is the entry-level subscription package, giving your property everything it needs to run efficiently from day one. It includes seven integrated modules covering property management, revenue management, channel management, direct booking, payments, guest technology, and business intelligence, all in one package. Mews Core is priced per accommodation and suits independent properties and growing groups who want a powerful, all-in-one platform. To unlock deeper automation, advanced guest experience tools, and the full operations suite, you can upgrade to Mews Pro.

 

In this article, you can learn about:

• Understanding the Mews Core subscription package
• What Mews Core and Pro include
• What Mews Core includes
  • Property Management System
  • Channel Manager
  • Revenue Management System
  • Embedded payments
  • Booking Engine
  • Business intelligence and reporting
  • Guest Technology
• Recommended add-ons
  • Mews POS
  • Bookable Services
  • Compliance Suite

 

Understanding the Mews Core subscription package

What Mews Core and Pro include

Every Mews package, Core and Pro, includes the following as standard.

• Mews University: Access training and certification paths for every role on your team.
• Support: Get direct access to the Mews support team whenever something needs solving.
• Security and maintenance: Mews secures and maintains your cloud environment for you.

 

What Mews Core includes

Mews Core is structured around seven integrated modules, each covering a critical area of hotel operations.

Property Management System

PMS Core is the operational foundation of your property. It covers reservations, rates, billing, and multi-property management from one cloud platform.

Reservations and guest profiles

• Single sign-on and passkeys: Sign in securely without managing separate passwords for your team.
• Guest, company and staff profiles: Keep one profile for every guest, company, and staff member.
• Room and space management: Manage every room and space type from one place.
• Reservation management: Create, update, and manage reservations from the Timeline.
• Calendar events: Create calendar events to track public holidays and special events.
• Custom links: Add custom links to reservations for quick access to other systems.

Rates, pricing, and vouchers

• Product management and pricing rules: Set up products and the pricing rules that apply to them.
• Rate management and seasonality: Create unlimited public and private rates, and adjust them by season.
• Payment and cancellation policies: Set granular payment and cancellation policies per rate.
• Availability controls and length-of-stay restrictions: Control availability and set minimum or maximum length-of-stay restrictions.
• Local vouchers: Create vouchers that unlock specific rates.
• Centralized voucher management: Manage vouchers across your whole portfolio from one place.

Billing and financial operations

• Group billing: Manage billing for group reservations from one profile.
• Bill, invoice, and pro forma management: Create and manage bills, invoices, and pro forma invoices.
• Automated payment reminders: Send payment reminders automatically.
• Company and third-party billing: Bill companies and third parties directly using a paymaster.
• Payment reconciliation and billing automation: Reconcile payments and automate billing tasks.
• Contracting: Sign contracts digitally through the Mews DocuSign integration.

Ledgers, reporting, and compliance

• Live ledgers: Keep your Deposit, Guest, and City Ledgers up to date in real time.
• Ledger audit trail: Review ledger activity down to the transaction level.
• Daily trial balance: Validate the correct posting of every charge and payment with an immutable daily trial balance.
• Configurable business day: Set your business day to match how your property operates.
• Automated daily financial close: Close your books automatically at the end of each business day.
• Action log: Review up to 12 months of activity in the action log.
• Customer statistics report: Track customer statistics in one report.
• Manual tax management: Manage tax settings manually for your property.

Multi-property and integrations

• Multi-property management: Manage portfolios, central settings, property groups, and data clusters from one place.
• CRS connectivity: Connect to central reservation systems, including SynXis and Amadeus.
• Marketplace integrations: Access more than 1,000 integrations through Mews Marketplace.
• User privileges management: Control what each user at your property can see and do with user roles and permissions.

 

Channel Manager

Channel Manager Core keeps your availability and rates in sync across connected channels, so you are never over-sold.

• OTA connections: Connect to Booking.com, Expedia, and Airbnb as standard.
• Channel Performance dashboard: Monitor how each connected channel is performing from one dashboard.

Revenue Management System

Revenue Management Core gives you automated, set-and-forget pricing recommendations.

• Price recommendations: Get demand-based pricing recommendations up to 12 months in advance.
• Autopilot: Let Mews automatically apply price recommendations, with no manual input required.
• Basic pricing controls: Set minimum and maximum rates, rate hierarchy, near-time rules, and price-level adjustments.
• Price refresh: Prices update up to three times a day.
• Rate shopper: Benchmark your rates against competitors once a day.

Embedded payments

The embedded payments module handles all card processing and payment terminal management in one place, fully integrated with your PMS.

Payment processing and security

• Automated payment processing: Process payments automatically, fully integrated with your PMS.
• PCI compliance: Process payments in a PCI-DSS compliant, secure environment.
• Alternative payment methods: Accept iDEAL, SEPA, Apple Pay, Google Pay, Interac, and more.
• Multicurrency: Take online and in-person payments in multiple currencies.
• Card-on-file management: Store and manage guest cards on file.
• Zero Amount Authorization: Validate cards without charging them.
• Refunds: Process refunds directly in Mews.

Payment reconciliation and reporting

• Payment Request: Send guests a secure link to pay online.
• Chargebacks and dispute management: Manage chargebacks and disputes from one place.
• Sales Day Payout: Get clear, daily payout reporting.
• Central reconciliation: Reconcile payments centrally across your property.
• Recurring Payments: Set up recurring payments for regular guests or contracts.
• Accounts Receivable: Track and manage accounts receivable.
• Payment reports: Review payments, balance, and payout reports.

Note: Payment terminals are available as a separate add-on.

 

Booking Engine

Booking Engine Core turns direct traffic into commission-free bookings.

• Booking Engine: Give guests a hosted booking experience to search availability and book directly.
• Shareable booking link: Add a direct booking link to any email, website, or campaign.
• Multi-property booking engine: Let guests book across your whole portfolio from one booking engine.

Business intelligence and reporting

Business Intelligence Core gives you ready-to-use dashboards to understand your property's performance.

• Business intelligence dashboards: Access ready-to-use dashboards covering your property's key metrics.

 

Guest Technology

Guest Technology Core gives guests a modern, digital experience without adding headcount.

• Guest Portal: Let guests check in and out online through a self-service portal.
• Staff messaging: Send messages between staff members directly in Mews.
• Guest communications: Send automated and manual guest communications by email.
• Guest messaging: Respond to guest messages across OTAs, email, and the Guest Portal, all from one inbox.
• Kiosks: Enable staff-facing kiosk check-in.

 

Recommended add-ons

You can purchase add-ons alongside Mews Core to extend your property's capabilities. Contact your Customer Success Manager to learn more.

Mews POS

Mews POS lets you run food and beverage service alongside your property. With Mews POS, you can:

• Run an ePOS with pricing and promotions built in.
• See real-time sales reporting and manage your menu from one place.
• Coordinate front of house and back of house through kitchen display screens.
• Connect through the Mews POS API and private API integrations.
• Inventory Management helps you track and manage stock across your property.

 

Bookable Services

Bookable Services lets you create and manage additional services that guests can book alongside their accommodation, such as spa treatments, food and beverage packages, and airport transfers. Bookable Services is sold separately per accommodation. With Bookable Services, you can:

• Set pricing, rules, and availability for each service.
• Take hourly, daily, or monthly bookings.
• Sell services as upsells through the Guest Portal and Booking Engine.
• Track occupancy and revenue at the service level.

 

Compliance Suite

Mews offers e-invoicing and tax add-ons for properties that need them. Availability depends on your property's country. With these add-ons, you can:

• Issue country-specific, compliant B2B, B2C, and B2G e-invoices.
• Track e-invoice status in real time.
• Automate local tax updates and reporting.

Note: Capabilities vary by country and adapt to local requirements.