Front Office Operations

This article explains the guest in house report including how to set the filters, understand the fields and use the report.

This article explains how you can create, modify or delete a calendar event.

This article explains how Mews Operations users who manage reservations at your property apply a cancellation fee to a reservation, remove a cancellation fee that has been applied, and check why the Apply cancellation fee option does not work in Mews Operations.

This article explains how Mews Operations users who manage reservations at your property cancel a reservation that is already checked in, by first undoing the check-in and then canceling the reservation in Mews Operations.

This article explains how users who set up the services of their property create or delete an additional service in Mews Operations, and what each field of an additional service means.

This article explains how to preview a bill or invoice in Mews Operations.

This article explains how to assign spaces to housekeepers in Mews Operations.

This article explains what you should do when your Mews Terminal displays the words "TAMPER" or "TAMPERED".

This article explains what you should do if your Mews Terminal keyboard is failing or a key is stuck.

This article explains the appearance of the red exclamation mark on a terminal display.

This article explains the Terminal is pending icon and what to do when this appears.