Guest Journey

This article explains how property administrators activate guest messaging channels in Mews, including SMS, WhatsApp Business, and Booking.com, so all guest conversations flow into a single Mews inbox.

This article explains the emails sent to guests during online check-in and what happens if a guest uses an expired link.

This article explains how the Bluetooth Digital Key journey works from a guest's perspective when they finish their online check-in in the Guest Portal with an Android device.

This article explains how the Bluetooth Digital Key journey works from a guest's perspective when they finish their online check-in in the Guest Portal with an iOS device.

This article explains the step by step process of checking in with the Guest Portal in Mews Guest Journey.

This article explains how to set up online check-out in Mews Operations, which includes enabling online check-out, adding a check out message, allowing guests to pay for additional services and customizing the check-out email.

This article explains how guests can cancel their reservations in the Guest Portal in Mews Guest Journey.

This article explains how property administrators and staff with guest messaging permissions manage guest messaging templates in Mews, including finding templates, grouping them, customizing the columns, and duplicating or deleting templates they no longer need.

This article explains how property administrators and staff with guest messaging permissions create a guest messaging template in Mews, including choosing a category, adding variables, submitting the template to Meta for approval, and adding it in other languages.

This article explains how staff with guest messaging permissions send a message to a guest in Mews Guest messenger, including starting new chats, replying to existing ones, filtering the inbox, and using the Focused, All, and Unread tabs.

This article explains how staff send a broadcast message to a group of guests in Mews Guest messenger, including choosing your audience with filters, checking the guest count before sending, and following up on replies.