Guest Journey

This article explains how property administrators set up the Mews AI agent for guest messaging, including adding property guidelines first, turning on AI replies once guidelines are in place, and how the AI escalates and routes conversations to your team.

This article explains how property administrators and operations managers create a guest messaging automation in Mews, including opening the editor, building the flow with Copilot or manually, and activating it so it runs on its own.

This article explains how staff send a broadcast message to a group of guests in Mews Guest messenger, including choosing your audience with filters, checking the guest count before sending, and following up on replies.

This article explains how staff with guest messaging permissions send a message to a guest in Mews Guest messenger, including starting new chats, replying to existing ones, filtering the inbox, and using the Focused, All, and Unread tabs.

This article explains how property administrators activate guest messaging channels in Mews, including SMS, WhatsApp Business, and Booking.com, so all guest conversations flow into a single Mews inbox.

This article explains how to set up online check-in within Mews Operations including adding a check in message and house rules to invite and encourage more guests to check in online.

This article explains how to set up your Terms and Conditions in Mews Operations.

This article explains how to scan an identity document in Mews Operations, including how to set up the scanner, scan a document and troubleshoot the device.

This article explains how to activate identity documents scans and verification photos in kiosk and online check-in.

This article explains the digital key journey from a guest's perspective when they finish their online check-in in the Guest Portal with an Android device.

This article explains how to exclude certain space categories from the space upgrades offer to guests during online check-in.