Mews sends emails to guests on your behalf with relevant information regarding their reservations and payments. In Mews, you can build a new template for an existing email from scratch and customize it according to your property’s branding. You can also configure the wording, links and overall design. You do this using rows and content blocks, which allow you to easily drag and drop design elements into your mail template. You can delete any customized templates you edit if required or use the default Mews template.

Note:

• Only users with the Create and manage mail templates permission can edit mail templates.
• The Mews system supports adding translations in up to 6 languages, you can view the full list of supported languages. Mews does not recommend using HTML blocks for written content as you cannot translate HTML blocks. 
• To enable the new email template editor, you need to delete your existing customized templates first.

 

 

 

In this article you can learn about:

• Customizing your emails using mail templates:
  • How to configure the email settings
  • How to add a subject line and preheader
  • How to add rows
  • How to add content blocks to rows
  • How to use loops to automatically repeat content
  • How to use conditions to show or hide content
  • How to use merge tags to personalize content
  • How to add special links
  • How to customize the Invoice reminder email to include a payment request link 

Customizing your emails using mail templates

1. In Mews Operations, go to the main menu  > Settings > Property.
2. Click Guest experience > Mail templates.
3. Find the template you want to edit and click Edit. Note: The templates contain the default templates in the system as well as the ones you customize. For more information about a template, hover over the ⓘ.
4. Before configuring the mail settings, you can format the following:
   • To preview the templates in desktop version, click or to preview in mobile version click .
   • To view the grid layout, click Grid.
   • To view merge tags, click Merge tags. Note: Merge tags allow you to insert personalized content into your emails by pulling reservation specific information, such as first name or cancellation conditions.
   • To create multiple language versions of the email, click Language > Manage languages > Select a language > Confirm.

Note:

• Updating the original or main language template automatically updates all translations.
• Updates to the translated versions do not affect the main template or other languages, you can also translate links.
• Mews does not recommend using HTML blocks for written content as you cannot translate HTML blocks. 

You can now begin to edit the new mail template.

How to configure the email settings

You can configure the email settings in mail templates.

How to add a subject line and preheader

You can add a subject line and preheader in mail templates.

How to add rows

You can add rows to mail templates.

How to add content blocks to rows

You can add content blocks to rows in mail templates.

How to use loops to automatically repeat content

You can use loops to automatically repeat content in mail templates.

How to use conditions to show or hide content

You can use conditions to show or hide content in mail templates.

How to use merge tags to personalize content

You can use merge tags to personalize content in mail templates.

How to add special links

You can add special links to mail templates.

How to customize the Invoice reminder email to include a payment request link

You can add a payment request link to the Invoice reminder email.

 

 

This customizes an email using mail templates in Mews Operations.