Mews Guest Journey

This article explains how to set up online check-in within Mews Operations including adding a check in message and house rules to invite and encourage more guests to check in online.

This article explains how to set up and preview guest-facing documents, including terms and conditions, privacy policies and check out instructions.

This article explains how to set up your Terms and Conditions in Mews Operations.

This article explains how front desk and operations staff can use Smart Tasks in Mews to act on or dismiss agent-generated suggestions in a single step, and how managers can configure their property's operational rules so those suggestions accurately reflect how the property works.

This article explains how General Managers and Operations Managers configure Property Context rules in Mews Agentic so that the agent's Smart Task suggestions reflect their property's actual operational policies and priorities.

This article explains how front desk supervisors and operations managers use the Mews Daily Digest to filter, review, and act on agent-generated Smart Tasks in a single morning pass, without opening individual reservations.

This article explains how connecting a door lock system to Mews enables hotel front desk and operations staff to encode guest keycards and manage room access from within Mews Operations, and directs them to the correct per-provider setup article.

This article explains how to set up the Wallet-based Digital Key in Mews Operations.

This article explains how to set up the Bluetooth Digital Key in Mews Operations.

This article explains how to scan an identity document in Mews Operations, including how to set up the scanner, scan a document and troubleshoot the device.

This article explains how to activate identity documents scans and verification photos in kiosk and online check-in.